Thanks, Charles. I'll look into this.

Do you have particular Lotus product in mind? For example, there is a cumulative Notes/Domino fix list here on the Lotus Support site: { Link }

First, the fixlist dose unfortunately not public every SPR that is fixed. Some SPRs are replaced by others and as customer you won't notice unless you open a new PMR asking for the SPR.

Second, you know the difference between push and pull? It makes a difference having to search let's say 20 SPRs in several hundred fixes and finding 3 or being informed by email or on the ESR portal about a status change of the SPRs I as customer reported.

There is probably no real easy way to do this beyond currently what exists.

Even if an SPR is marked as "Fixed" it is no guarantee that it will ever be in a shipping release. There are a number of tests, reviews, etc that an SPR goes through in development before it can be released.

So having that information prior to a release is not likely to offer any benefit and more likely to confuse when next release ships without it.

AVP contract allows the AVL to follow up on an SPR that is closed with support/development. Which is why it a higher level support contract.

So the best place to check is the release notes of the related upcoming product version. At the link Kendra supplied.

Maybe some kind of watch list on release notes that can be set in ESR might be useful to you?

There is an incredibly easy way to do this already.
Just open the Notes/Domino Fix List database (filename: r5fixlist.nsf) on the server Notes1/NotesWeb (DNS name: notes1.notes.net)
display the search bar and search for your SPR.

It's easy when you don't have a dozen or more open. It's even easier for IBM to put the pieces together for customers. They have our contact information. They have our SPR's. They have the PMR's. They have the release information. Seems pretty trivial to me, but I'm just a (potential) customer.

I have to admit, I have more than my fair share of SPRs and I have all but given up on knowing what comes of them.

Agreed. Today on a PMR I got a link to a related SPR that I can't even find on the web.

I can't see this taking much coding and testing to implement this idea, since IBM has our PMR info, contact details, etc. A simple 'Would you like to be kept updated on any SPR we discussed today?', and wham...table row inserted with customer ID and PMR number for each SPR involved.

The inability for IBM to move at the speed of other tech companies is why IMHO, they're continually playing catch up.

Although I don't think the My Notifications Support feature addresses your concern specifically, it offers push notifications of support content: { Link }

IBM Software Support publishes Authorized Program Analysis Reports (APARs) to the IBM Support Portal. In May of 2010, new functionality was added to published APARs that allows support customers to subscribe to APAR updates.

How does that relate to this idea on IdeaJam? PMRs that are the result of a defect are linked to either an existing or new APAR that documents the defect. For Lotus Notes and Domino software, every APAR is then associated with an SPR in the Notes/Domino internal defect tracking system, and the SPR number is added to the APAR.

By subscribing to updates for an APAR, you are essentially subscribing to updates for the corresponding Lotus SPR. While subscriptions are not automatically set up for customers who report the issue, this subscription functionality does allow any support customer with an interest in an issue to subscribe to updates for the APAR.

To find an APAR and subscribe to it, use the IBM Support Portal at { Link } to search on either the SPR or APAR number. A "Subscribe to this APAR" option displays at the top of the APAR document. The following published Lotus Sametime APAR shows the subscription option and the corresponding SPR number listed in the APAR comments:

LO49479: CRASH IN STPOLICY ON SHUTDOWN
{ Link }

You can also browse and search APARs using the "View All APARs" link in the "Featured Troubleshooting Links" module on the Support Portal Troubleshooting page. To see an example of the "Featured Troubleshooting Links" module, visit the Support Portal Troubleshooting page with Lotus Domino selected as the product at:

{ Link }

Note: Open APARs are published as entitled content only for support customers that have set up a free IBM.com registration with their support information provided in the registration. Closed APARs are available to the general public.