Periodic evaluation of potential activityowners (unclaimed activity) 

: 14
: 14
: 0
: Lotus Workflow
: activityowner, workflow, evaluate, periodic, out-of-office, ooo, ooop
: Dirk Stelloh2732 24 Sep 2009
: / Email
Lotus Workflow features a great out-of-office handling. It evaluates the potential activityowners to the surrogates if none of the configured activityowners is in the office. But some cases are not handled well:
Scenario: Unclaimed activitiy - Leaving tomorrow
  • A workflow is routed to John Doe, who is the only one who can work on this job.
  • John Doe does not claim the job.
  • John Doe leaves the office next day for, lets say, three weeks.
  • The job cannot be processed by anyone until an administrator reroutes the job.
Better: Allow periodical re-evaluation of the potential activityowners to be configured at important activities within a workflow. Once per night the potential activityowners will be re-evaluated for those activities and the workflow will be passed to the surrogate the next day.

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